Refund policy

Returns & Refunds

We want you to feel confident when trying our products. That's why we offer a straightforward return policy designed to give you enough time to decide whether your purchase is right for you.

Return Eligibility

Products may be returned within the applicable return period, starting from the date your order is delivered.

120-Night Trial

The following products may be returned within 120 nights:

  • Somnofit-S Mouth Guard+

  • Posiform Anti-Snore Pillow

  • SilverSafe Pillow

30-Day Returns

The following products may be returned within 30 days:

  • Slumber Patch

  • Airflow Clip™ Nasal Dilator

  • Somnofit-S™ Replacement Adjustment Straps

Products may be returned even if they have been opened or gently used, provided they are returned within the applicable return period.

Amazon Orders

If you purchased through Amazon, please submit your request using our Contact Us form and include your Amazon Order ID so we can locate your purchase and assist you promptly.

Before You Request a Return

Many sleep products require an adjustment period before you experience their full benefits. We recommend using your product for several nights and ensuring it has been fitted or used according to the instructions.

If you're experiencing any issues, our Customer Care team is happy to help troubleshoot or provide guidance before you decide to return your purchase.

How to Request a Return

To begin a return, exchange, or refund request:

  1. Complete the Contact Us form on our website.

  2. Include your order number and the reason for your request.

  3. Wait for return instructions from our Customer Care team before sending your item.

Returns sent without prior authorization may experience processing delays.

Refund Processing

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your payment provider.

If you have not received your refund after 15 business days from approval, please contact our support team.

Return Shipping

  • Customers who purchased Package Protection or Free Returns during checkout qualify for complimentary return shipping.

  • If return protection was not purchased, return shipping costs may apply.

  • Original shipping charges are non-refundable unless the return is due to our error.

  • If available, you may choose store credit instead of a refund and receive additional value toward a future purchase.

Packaging Recommendations

To help us process your return efficiently:

  • Reuse the original packaging whenever possible.

  • Include all accessories, protective covers, inserts, and included components.

Items returned incomplete may require additional inspection before a refund is processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team as soon as possible.

Include your order number along with clear photos of the product and packaging so we can resolve the issue quickly.

Need Assistance?

If you have any questions about returns, exchanges, or refunds, our Customer Care team is here to help. Visit our Contact Us page or email us anytime, and we'll be happy to assist.